Terms & Conditions

1. Scope of Service

Houseplant Heroes provides professional horticultural care, including but not limited to watering, pruning, cleaning & fertilizing. All services are performed to the best of our professional ability using high-quality, species-appropriate materials.

2. The Nature of Living Specimens

The client acknowledges that plants are living organisms. While every step will be taken to ensure plants thrive, clients should be aware of natural biological responses:

• Transplant Shock: Actions such as moving is a significant physiological event. This may result in temporary "transplant shock," such as wilting or leaf drop.
• Stabilisation: Mature or extra-large (XL) specimens may take several months to fully stabilise after a change in environment.

3. Equipment & Ownership (Supplied Items)

• Reclamation: Upon the termination or expiry of a service contract, Houseplant Heroes reserves the right to reclaim all supplied decorative items. Plants will be safely returned to their original nursery pots or functional containers provided by the Client.
• Care of Equipment: While Houseplant Heroes handles the delivery and installation, the Client is responsible for the care of supplied items while on their premises.
• Client Liability: If an item is damaged or broken by the Client, their staff, or third-party contractors (e.g., cleaning crews), the Client is liable for the full replacement cost.
• Provider Liability: Damage occurring during active servicing by Houseplant Heroes will be replaced at no cost to the Client. Fair wear and tear (e.g., minor mineral deposits, light fading) is accepted.

4. Workspace, Safety & Access

• Work Area: The Client must provide an adequate, private indoor workspace (e.g., within the office/home and not in public hallways or outside). This area must be safe and clear of cables, debris, and trip hazards.
• Electronic Equipment: The Client is responsible for ensuring that sensitive equipment (computers, outlets, artwork) is not positioned beneath hanging plants or in the immediate "work zone" of a plant being serviced.
• Access: The Client must provide safe and unobstructed access to all plants during the scheduled visit.
• XL Specimens: For extra-large plants, Houseplant Heroes reserves the right to assess structural integrity before moving. If a specimen is deemed too brittle or unstable to handle safely, we will discuss alternative care options.

5. Professional Liability & Property Protection

• General Liability: Houseplant Heroes maintains professional indemnity and public liability insurance.
• Liability Cap (Contract): In the unlikely event of property damage caused by proven negligence, our total liability is strictly limited to the total amount paid for services within the current contract year.

6. Pre-Existing Conditions, Pests & Aftercare

Houseplant Heroes is not liable for the decline of any plant caused by:

• Hidden Issues: Pre-existing root rot, dormant pests, or historical neglect (e.g., plants not re-potted for 3+ years).
• Environmental Stress & Outdoor Conditions: Changes in building HVAC (heating/cooling), drafts, or lack of light. Furthermore, when tending to outdoor plants, Houseplant Heroes is not held responsible for plants that struggle or fail to survive extreme weather conditions (such as heatwaves, droughts, severe storms, or frosts). While reasonable preventative measures will be taken where practicable to try to ensure their survival, absolute survival through extreme weather events cannot be guaranteed.
• Pest Infestations: Houseplants are living organisms susceptible to natural environmental pest pressures (such as mealybugs, thrips, spider mites, and scale) introduced via external vectors, adjacent spaces, or environmental elements. While Houseplant Heroes will exercise professional diligence in diagnosing and treating pests where feasible, we are not liable for plant decline or loss resulting from pest infestations. Where severely affected specimens must be removed to protect the wider collection, replacement plants or temporary staging/loan plants can be supplied at an additional cost.
• Client Interference: To maintain the health guarantee, subscription clients agree not to water, feed, or prune plants between scheduled visits. Supplemental care voids the guarantee.
• Aftercare (One-Offs): Following a one-off service, the client assumes full responsibility for the plant's care. Failure to adhere to the provided Aftercare Guide voids any claims of service error.

7. General Terms

• Non-Solicitation: The Client agrees not to directly or indirectly hire any contractors or employees of Houseplant Heroes for a period of 12 months following the end of the service agreement.
• Cancellations: Please provide at least 24 hours' notice for rescheduling. Visits cancelled with less than 24 hours' notice may be forfeited.
• Provider Rescheduling & Service Delays: Houseplant Heroes will provide maximum notice for foreseeable rescheduling (e.g., holidays) and will adjust visits to ensure the consistent health of the plants is maintained. If a scheduled session is delayed, interrupted, or postponed for any reason (including but not limited to operational contingencies, safety assessments, or the management of unexpected pest outbreaks), Houseplant Heroes will offer an alternative time slot as soon as reasonably practicable.